The value of an apology

Saying I’m sorry or I was wrong is never an easy thing to do.  But in preserving your reputation it can mean everything.  Did we ever forgive Enron, Global Crossing, Worldcom or Madoff? ... We didn't, because the messages we heard were of blame and excuses driven by greed and arrogance. We know that no one is perfect. In fact, it is even okay to screw up every now and then.  If you do, just admit that you did and are working to restore our trust and making positive changes as a result of this experience.

Daniel Cherrin

DANIEL CHERRIN |served the City of Detroit as its Communications Director and the Press Secretary to Detroit Mayor, Ken Cockrel, Jr. He is a public relations + affairs specialist who just happens to be a lawyer, with 20 years of experience providing senior public relations and government relations’ counsel to organizations on state and federal regulatory and legislative matters, as well as issues affecting corporate and individual reputation, crisis management and the media. Daniel is the founder of NORTH COAST STRATEGIES (Est. 2005) an independent public relations consultancy that combines the best of a big agency with hands-on executive-level experience and support. As a signatory company to the United Nations Global Compact, we are dedicated to addressing issues around human rights, labor, the environment, and anti-corruption. We are also focused on redefining your brand and changing the conversation to create an impact.